/* Paleta Videsalud — tomada del correo de llamada perdida que el cliente YA recibe
   (nodo "Normalizar + render" de n8n): azul #006195 + ámbar #ffaa00, logotipo "vide"+"salud".
   Es la única identidad de marca que existe: el centro no tiene web ni manual.

   Tres ajustes respecto al correo, porque un correo se mira un minuto y esto lo mira recepción
   ocho horas (contrastes WCAG medidos):
     · --muted #5b7a8c → #4d6b7a  (4,08:1 no pasaba AA sobre el fondo; ahora 5,08:1)
     · texto pequeño sobre la barra azul: ámbar → #cfe3ee  (3,50:1 → 5,05:1)
     · botón primario: se conserva el fondo ámbar y la letra pasa a tinta (3,50:1 → 7,36:1 AAA)
   El ámbar se sigue usando como en el correo: logotipo y filetes. Blanco/barra 6,68:1 (AA). */
:root{
  --brand:#006195; --accent:#ffaa00; --ink:#1f2d3a; --muted:#4d6b7a;
  --bg:#eef3f6; --card:#fff; --line:#bcd6e6;
  --on-brand:#cfe3ee;
  --green:#15803d; --green-bg:#e7f6ec; --amber:#b45309; --amber-bg:#fdf2e2;
  --accent-bg:#f6f9fb; --red:#b91c1c;
  --shadow:0 1px 3px rgba(0,97,149,.07),0 8px 24px rgba(0,97,149,.06);
}
*{box-sizing:border-box}
body{margin:0;font-family:Raleway,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  background:var(--bg);color:var(--ink);font-size:16px;line-height:1.5}
a{color:inherit;text-decoration:none}
small{font-size:.82em}
.muted{color:var(--muted)}
code{background:#eef0f7;padding:.05em .4em;border-radius:5px;font-size:.9em}

/* topbar */
.topbar{display:flex;justify-content:space-between;align-items:center;
  background:var(--brand);color:#fff;padding:0 24px;height:60px;border-bottom:3px solid var(--accent)}
.brand{display:flex;align-items:baseline;gap:10px}
.brand-mark{font-weight:700;font-size:22px;letter-spacing:.5px;color:#fff}
.brand-mark b{font-weight:700;color:var(--accent)}
.brand-mark.big{font-size:34px;color:var(--brand)}
.brand-sub{color:var(--on-brand);font-size:13px}
.topnav{display:flex;align-items:center;gap:18px}
.who{display:flex;flex-direction:column;line-height:1.15;text-align:right;font-weight:600;font-size:14px}
.who em{font-style:normal;color:var(--on-brand);font-weight:400;font-size:12px}

.wrap{max-width:1120px;margin:0 auto;padding:28px 24px 60px}
.foot{text-align:center;color:#9aa1b2;font-size:12px;padding:18px}

/* buttons */
.btn-primary{background:var(--accent);color:var(--ink);border:0;font-weight:700;
  padding:10px 18px;border-radius:9px;cursor:pointer;font-size:14px}
.btn-primary:hover{filter:brightness(.96)}
.btn-ghost{background:transparent;border:1px solid rgba(255,255,255,.35);color:#fff;
  padding:7px 14px;border-radius:8px;cursor:pointer;font-size:13px}
.wrap .btn-ghost{border-color:var(--line);color:var(--muted)}
.btn-outline{background:#fff;border:1.5px solid var(--brand);color:var(--brand);font-weight:700;
  padding:9px 16px;border-radius:9px;cursor:pointer;font-size:14px}
.btn-outline:hover{background:var(--accent-bg)}
.link{color:var(--brand);font-weight:600}
/* acción rápida en la fila del listado: marcar gestionada sin entrar al detalle */
.row-actions{display:flex;align-items:center;gap:10px;justify-content:flex-end}
.inline-act{display:inline;margin:0}
.btn-mini{background:#fdecec;color:var(--red);border:1px solid #f3c6c6;font-weight:700;
  padding:5px 11px;border-radius:7px;cursor:pointer;font-size:12.5px;white-space:nowrap}
.btn-mini:hover{background:#f9dede}
.back{color:var(--muted);font-weight:600;display:inline-block;margin-bottom:14px}

/* headings */
.page-head{margin-bottom:20px}
.page-head h1{margin:0 0 2px;font-size:24px}
h2{font-size:15px;margin:0 0 14px;color:var(--brand);text-transform:uppercase;letter-spacing:.4px}

/* kpis */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(155px,1fr));gap:14px;margin-bottom:22px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:16px 18px;box-shadow:var(--shadow)}
.kpi-num{display:block;font-size:30px;font-weight:800;color:var(--brand);line-height:1}
.kpi-lbl{display:block;color:var(--muted);font-size:13px;margin-top:6px}
.kpi-alert{background:linear-gradient(180deg,#fff,#fff7ec);border-color:#f3dcb6}
.kpi-alert .kpi-num{color:var(--amber)}
.kpi-min{background:linear-gradient(180deg,#fff,var(--accent-bg));border-color:var(--accent)}
.kpi-min .kpi-num{color:var(--brand)}

/* tabs */
.tabs{display:flex;gap:6px;margin-bottom:14px}
.tab{padding:8px 16px;border-radius:9px;color:var(--muted);font-weight:600;font-size:14px}
.tab.on{background:var(--brand);color:#fff}
.tab .pill{background:var(--amber);color:#fff;border-radius:20px;padding:0 7px;font-size:12px;margin-left:4px}
.tab.on .pill{background:rgba(255,255,255,.25)}

/* tables */
.grid{width:100%;border-collapse:collapse;background:var(--card);border:1px solid var(--line);
  border-radius:12px;overflow:hidden;box-shadow:var(--shadow)}
.grid th{background:#fafbfe;text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.3px;
  color:var(--muted);padding:11px 14px;border-bottom:1px solid var(--line)}
.grid td{padding:12px 14px;border-bottom:1px solid var(--line);vertical-align:middle}
.grid tbody tr:last-child td{border-bottom:0}
.grid tbody tr:hover{background:#f8fbff}
.grid.compact td,.grid.compact th{padding:8px 12px}
.nowrap{white-space:nowrap}
.row-pend{background:#fffaf1}
.row-pend:hover{background:#fff4e2}

/* badges */
.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:700}
.badge.big{font-size:13px;padding:5px 14px}
.badge-atendida{background:var(--green-bg);color:var(--green)}
.badge-perdida{background:var(--amber-bg);color:var(--amber)}
.badge-gestionada{background:#eef0f7;color:var(--muted)}
.badge-recepcion{background:var(--accent-bg);color:var(--brand)}
.badge-recado{background:var(--amber-bg);color:var(--amber)}   /* legacy, ya no se usa */
.badge-done{background:#eef0f7;color:var(--muted)}
.tag-warn{background:var(--amber-bg);color:var(--amber);font-weight:700;padding:1px 9px;border-radius:20px}

.empty{background:var(--card);border:1px dashed var(--line);border-radius:12px;
  padding:40px;text-align:center;color:var(--muted)}
.listcount{margin:18px 0 10px;font-size:13px}
.pct-good{color:var(--green);font-weight:700}
.pct-mid{color:var(--amber);font-weight:700}
.pct-bad{color:var(--red);font-weight:700}

/* cards / split */
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:18px 20px;
  box-shadow:var(--shadow);margin-bottom:20px}
.filters{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.filters select,.filters input{padding:9px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;font-size:14px;color:var(--ink)}
.filters input[type=search]{min-width:170px}
.filters select{flex:1;min-width:140px}
.filters-card{padding:12px 16px}            /* barra de filtros compacta, ocupa lo mínimo */

/* listado con scroll + cabecera fija (la lista puede ser muy larga) */
.table-scroll{max-height:460px;overflow:auto;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}
.table-scroll .grid{border:0;border-radius:0;box-shadow:none}
.table-scroll thead th{position:sticky;top:0;z-index:2;box-shadow:inset 0 -1px 0 var(--line)}

/* bloque inferior: asesores | departamento, dos columnas */
.bottom-split{display:grid;grid-template-columns:3fr 2fr;gap:18px;align-items:start;margin-top:20px}
.bottom-split .card{margin-bottom:0}

/* banner de análisis por cliente (filtro de teléfono) */
.cliente-banner{display:flex;align-items:center;gap:8px;flex-wrap:wrap;background:var(--accent-bg);
  border-color:var(--accent);color:var(--brand);padding:12px 16px;margin-bottom:14px}
.cliente-banner .btn-ghost{margin-left:auto;border-color:var(--line);color:var(--muted)}

/* click-to-call (devolver llamada con OIGAA Work) */
.link-mini{font-size:11px;color:var(--muted);text-decoration:none;margin-left:6px}
.link-mini:hover{color:var(--accent);text-decoration:underline}

/* notas manuales en el detalle */
.nota-form{margin-top:16px}
.nota-form textarea{width:100%;margin-top:6px;padding:11px 13px;border:1px solid var(--line);
  border-radius:8px;font-family:inherit;font-size:14px;color:var(--ink);resize:vertical;box-sizing:border-box}
.nota-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:10px}

/* detail */
.detail-head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:18px}
.detail-head h1{margin:0;font-size:23px}
.detail-meta{display:grid;grid-template-columns:repeat(5,1fr);gap:14px}
.detail-meta>div{display:flex;flex-direction:column;gap:3px}
.meta-lbl{font-size:11px;text-transform:uppercase;letter-spacing:.3px;color:var(--muted)}
.gestionar{display:flex;align-items:center;gap:14px;margin:-6px 0 18px}

.transcript{display:flex;flex-direction:column;gap:8px}
.t-line{display:flex;gap:12px;padding:9px 12px;border-radius:9px;max-width:80%}
.t-line.agent{background:var(--accent-bg);align-self:flex-start}
.t-line.client{background:#f4f5f9;align-self:flex-end;flex-direction:row-reverse;text-align:right}
.t-who{font-weight:700;font-size:12px;color:var(--brand);min-width:46px}

/* login */
.login-screen{min-height:80vh;display:flex;align-items:center;justify-content:center}
.login-card{background:var(--card);border:1px solid var(--line);border-radius:16px;
  box-shadow:var(--shadow);padding:34px 36px;width:380px}
.login-brand{display:flex;flex-direction:column;align-items:center;margin-bottom:6px}
.login-card h1{font-size:18px;text-align:center;color:var(--muted);font-weight:600;margin:0 0 18px}
.login-card label{display:block;font-size:13px;font-weight:600;color:var(--muted);margin-bottom:12px}
.login-card input{width:100%;margin-top:5px;padding:11px 13px;border:1px solid var(--line);
  border-radius:9px;font-size:15px}
.login-card .btn-primary{width:100%;margin-top:6px;padding:12px}
.hint{text-align:center;color:var(--muted);font-size:12px;margin:16px 0 0}
.alert{background:#fdecec;color:var(--red);padding:10px 12px;border-radius:9px;font-size:13px;margin-bottom:14px}

@media(max-width:820px){
  .kpis{grid-template-columns:repeat(2,1fr)}
  .bottom-split{grid-template-columns:1fr}
  .detail-meta{grid-template-columns:repeat(2,1fr)}
  .t-line{max-width:95%}
}